Return & Refund Policy

At Furnichi, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and procedures for returning items purchased through our platform.
Return & Refund Policy

Returning Your Items

Eligibility

Eligibility

We accept returns under the following conditions:

  • Damaged or Defective Products: If the item arrives damaged, defective, or incomplete.
  • Incorrect Item Received: If you receive a product that is not what you ordered.
  • Change your Mind: If the product is unused, in its original packaging, and returned within 14 days of delivery.
Non-Returnable Items

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized furniture.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Products that have been assembled, used, or altered.

Return Process

To initiate a return, please follow these steps:

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Log in to Your Account or Contact Us
01

Contact Us

  • Email info@furnichi.co.uk or call +8619924233626 within 14 days of receiving your order.
  • Provide your order number, reason for return, and photographs of the product (if applicable).
Receive Return Instructions
02

Approval

Once your return request is approved, we will provide instructions on how to return the item, including the return address and shipping details.

Ship Your Item Back
03

Packaging

Ensure the product is securely packaged in its original packaging to avoid damage during transit.

Ship Your Item Back
04

Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Policy

Approved Refunds

  • Refunds will be processed to your original payment method within 7-10 business days.
  • For cash-on-delivery (COD) orders, refunds will be processed via bank transfer.
Exchanges

Partial Refunds

We only replace defective or damaged items.

Partial refunds may be granted if the product is not returned in its original condition.

Exchanges

We offer exchanges for defective or incorrect items. If you would like to exchange an item, follow the return process and specify your preference for an exchange.

Replacement items will be shipped once the returned product is received and inspected.

Cancellation Policy

Refund Policy

Before Shipment

Orders can be canceled before shipment for a full refund.

Exchanges

After Shipment

If the order has already been shipped, please refer to the return process above.

Important Notes:

  • Returns that do not meet the above conditions may be refused.
  • Please retain proof of shipping for your return.
  • Furnichi is not responsible for lost or damaged return shipments.
Return & Refund Policy

Contact Us

furnichi
If you have any questions or concerns about this Return Policy, please reach out to us:
  • Phone: +8619924233626
  • Email: info@furnichi.co.uk
  • Warehouse Address: Anyang warehouse, No.6, Xiongle International Logistics Center, Lecong Town, Shunde District, Foshan City, Guangdong Province.