Help Centre

Welcome to the Furnichi Help Centre! We’re here to assist you with any questions, issues, or concerns you may have. Whether you’re looking for product information, need help with an order, or want guidance on returns, you’ll find everything you need here.
Help Centre
FAQ

1. Placing an Order

Browse our product categories, select the items you want, add them to your cart, and proceed to checkout. You can create an account or check out as a guest.

Orders can only be modified before shipment. Please contact our support team immediately to make changes.

2. Delivery Information

We offer free standard shipping within the UK and express shipping at an additional cost. International delivery is also available.

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery.

3. Returns & Refunds

Refer to our Return Policy for detailed steps. Ensure the product is in its original packaging and contact us to initiate a return.

Refunds are processed within 7-10 business days after we receive and inspect the returned product.

4. Payment & Security

We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment options.

Yes, we use encryption and secure payment gateways to ensure your information is safe.

5. Selling on Furnichi

Visit our Sell on Furnichi page to register as a seller and start listing your products.

Yes, there may be listing and transaction fees. Contact our team for detailed seller information.

Contact Us

Still need help? Get in touch with our customer support team through one of the following channels:
  • Phone: +8619924233626
  • Email: info@furnichi.co.uk
  • Live Chat: Available on our website from 9:00 AM to 6:00 PM (GMT)
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We’re always looking to improve. If you have suggestions or feedback, let us know by emailing us at info@furnichi.co.uk.